Privacy Policy

Lost Dream is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Personal Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Order history
Website usage data (cookies and analytics)

How We Use Your Information

We collect and use your personal information to:

Process and fulfil orders
Communicate with you about your order
Provide customer support
Improve our website and services
Send marketing communications (where consent has been given)

You may opt out of marketing communications at any time.

Payment Information

Payment details are processed securely by trusted third-party payment providers. Lost Dream does not store or have access to your full payment information.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with:

Shipping and logistics providers
Payment processors
Website hosting and analytics services

Only where necessary to operate our business and fulfil your orders.

Cookies

Our website may use cookies to enhance your browsing experience, analyse website traffic, and improve functionality. You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Access & Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate. Please contact us to make such a request.

Third-Party Links

Our website may contain links to third-party websites. Lost Dream is not responsible for the privacy practices or content of those websites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon publication on the website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our website.