Shipping
Shipping Location
All orders are shipped from Victoria, Australia.
Australian Shipping
We offer shipping within Australia using Australia Post or a trusted courier service.
Estimated delivery times:
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Standard Shipping: 2–7 business days
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Express Shipping: 1–3 business days
Delivery timeframes are estimates only and may vary due to location, carrier delays, or peak periods.
International Shipping
We offer international shipping to selected countries.
Delivery times vary depending on destination and customs processing. Lost Dream is not responsible for delays caused by customs clearance, import duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Order Processing
Orders are typically processed within 1–3 business days. During product launches, sales, or busy periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Tracking & Delivery
Lost Dream is not responsible for parcels once they have been marked as delivered by the carrier. Please ensure your shipping address is correct at checkout.
If a parcel is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs to resend the order.
Lost or Delayed Parcels
If your order appears delayed or lost, please contact the shipping carrier first using your tracking number. If further assistance is required, contact us at [your email address] and we will do our best to assist.
Lost Dream is not liable for lost parcels once they are in the possession of the carrier.
Legal Disclaimer
General Disclaimer
Lost Dream jewellery pieces are handcrafted and made with care. Due to the handmade nature of our products, slight variations in size, finish, texture, or colour may occur. These variations are part of the design process and are not considered defects.
All product descriptions, images, and information on this website are provided for general informational purposes only. While we aim to display our products as accurately as possible, actual colours and finishes may vary depending on screen settings and lighting.
Lost Dream is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Product Care Disclaimer
Jewellery is delicate and should be handled with care. Lost Dream is not responsible for damage caused by:
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Improper use or handling
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Exposure to water, chemicals, perfumes, or cleaning agents
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Normal wear and tear
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Failure to follow care instructions
We recommend removing jewellery before showering, swimming, exercising, or sleeping to extend the life of your piece.
Allergy Disclaimer
Lost Dream jewellery is crafted using quality materials, including sterling silver and other metals as specified in product descriptions. However, we cannot guarantee that our jewellery will be suitable for all skin types. Lost Dream is not responsible for allergic reactions. If you have known metal sensitivities, please review materials carefully before purchasing.
Intellectual Property
All content on this website, including designs, images, text, logos, and product names, is the property of Lost Dream and may not be copied, reproduced, or used without written permission.