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These Terms and Conditions (“T&C”) govern the use of this website and the purchase of products from Lost Dream. By accessing this website or purchasing from us, you agree to be bound by these T&C.

If you do not agree with any part of these terms, you must not use this website or purchase our products.

 

Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian, and that you are legally capable of entering into binding contracts under Australian law.

 

Products & Services

Lost Dream offers jewellery products for sale through this website.

All products are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

Due to the handcrafted nature of our jewellery, slight variations in size, finish, texture, or colour may occur. These variations are part of the design and are not considered defects.

 

Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without notice. Payment must be made in full at the time of purchase.

We accept the payment methods displayed at checkout. Lost Dream is not responsible for any additional fees charged by banks, card providers, or payment platforms.

 

Order Acceptance

Orders are not considered accepted until you receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to pricing errors, stock availability, or suspected fraudulent activity. If payment has already been processed, a refund will be issued.

 

Shipping

All orders are shipped from Victoria, Australia.

Delivery timeframes are estimates only and are not guaranteed. Lost Dream is not responsible for delays caused by shipping carriers, customs processes, or circumstances beyond our control.

Risk of loss passes to the customer once the order has been handed to the shipping carrier.

 

Returns & Refunds

Lost Dream complies with the Australian Consumer Law.

You are entitled to a replacement, repair, or refund if a product is faulty, not as described, or unsafe.

We do not offer refunds or exchanges for:

• Change of mind

• Incorrect sizing

• Normal wear and tear

• Damage caused by misuse or failure to follow care instructions

For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

 

Product Care & Use

Jewellery should be worn and stored with care. Lost Dream is not responsible for damage caused by:

• Exposure to water, chemicals, perfumes, or cleaning agents

• Physical impact or bending

• Improper storage

• Normal wear over time

 

Allergies

While we use quality materials such as sterling silver, we cannot guarantee that our jewellery is suitable for all skin types. Lost Dream is not responsible for allergic reactions. Customers with known sensitivities should review product materials carefully before purchasing.

 

Intellectual Property

All content on this website, including but not limited to designs, images, text, logos, graphics, and product names, is the intellectual property of Lost Dream.

No content may be copied, reproduced, distributed, or used without prior written permission.

 

User Accounts

If you create an account on this website, you are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

Lost Dream reserves the right to suspend or terminate any account that breaches these Terms & Conditions.

 

Changes to Offerings

Lost Dream reserves the right to change, suspend, or discontinue any product, service, or aspect of the website at any time without notice.

 

Limitation of Liability

To the maximum extent permitted by law, Lost Dream is not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.

Nothing in these Terms & Conditions limits or excludes your rights under Australian Consumer Law.

 

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy.

 

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

 

Changes to These Terms

Lost Dream reserves the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon publication on the website.

 

Legal Disclaimer

The information provided on this website is general in nature and does not constitute legal advice. While Lost Dream aims to ensure the accuracy and completeness of the information provided, we make no guarantees regarding its suitability or reliability.

By using this website, you acknowledge that any reliance on the information provided is at your own risk. We recommend seeking independent legal advice to ensure these Terms & Conditions meet your specific legal and business requirements.